Frequently asked questions

No. Guest checkout works — enter your details once at the end and you're done. You can optionally set a password on the last step to unlock a portal that shows all your bookings.

A valid driver's license (any country, must be unexpired) and the credit or debit card the booking is tied to. If you're not the primary driver, we also need the primary driver's license at pickup.

Up to one year ahead. The booking engine won't accept dates more than 365 days out.

Yes. Open My booking, pick the reservation, and request a change. If the new car isn't available for the new dates we'll suggest alternatives.

The daily rental rate and any add-ons you selected (child seat, GPS, etc.). Insurance is optional — if you don't want our coverage, you can decline and use your own. Tax is shown as a separate line.

Yes, a refundable deposit is held on your card at pickup. The amount is shown on the vehicle card before you book. We release it within a few business days after a clean return.

Yes at the counter, if your branch has that configured. The deposit still needs to be a card hold.

Only if they're added as an "Additional driver" and present their license at pickup. There's a flat fee for that add-on.

We give a grace window (shown in the rental agreement). After that, a late-return fee applies. If you know you'll be late, open My booking and request an extension — if the car is available, we approve it.

Return the car at the same fuel level as pickup. We record both at the counter. If the tank is lower on return, you're charged the pump rate per litre plus a small refuelling fee.

We photograph the car at pickup and at return. You'll get a photo-upload link too so you have your own record. Any new damage is reviewed by a human — nothing is charged automatically.

The quickest way is the contact form. We also publish our phone number there. We don't do call-centre runaround — the person who answers can usually fix things on the first call.